Hotel Carlton Gent
3-Star Hotel in Belgium
“Our revenue increased and our occupancy rate went from 54% when we started with Base7booking, up to 84,4%“
Opened in 2012, this three-star hotel is owned by two young brothers and is one of the few family-run hotels in Ghent, Belgium. With 22 rooms, Carlton Ghent is located 200 meters from the St-Pieters Station. Some of their features are parking, non-smoking bedrooms, fresh breakfast, elevator service and free Wi-Fi.
As the first Base7booking customer since September 2012, we decided to ask some questions to Jeffrey, owner and manager.
“Base7booking is an amazing PMS which is designed for small hotels. It requires very little training, is easy to use and can be accessed from anywhere at any time. Additionally, customer support is excellent – which is crucial as there is always someone to help if needed.”
“Definitely! I think it’s ideal for small hotels. It’s so user-friendly, and you always have all the information at your fingertips.”
“They love it because it’s so straightforward and everything is easy to see at a glance. It’s also very important for them to be able to access it from anywhere.”
“Just a couple of hours, which was fantastic! My general manager and administration manager also did the training at the same time, and we’re all very comfortable with the system. It took us just a couple of hours to get completely setup, which was fantastic! My general manager and administration manager also did the training at the same time, and we’re all very comfortable with the system.”
“I like the fact that it is web-based and can be accessed from any device when on the move.”
“I was impressed with the little training required and the ease of use of the software.”